Maidstone Family Law Ltd is committed to providing a high quality of legal advice and client care. In the event of any complaint or grievance, this should be raised with the solicitor conducting your case in the first instance. Your solicitor will want to know about the concerns you have and will try as much as possible to resolve the issue with you directly. If the issue cannot be resolved this way, then you will be provided with details of our complaints procedure.
If we are unable to settle your complaint using our Internal Complaints Process, you have a right to complain to the Legal Ombudsman, an independent complaints body, established under the Legal Services Act 2007 that deals with legal services complaints. You will have six months from the date of our final letter addressing your complaint, in which to complain to the Legal Ombudsman. You can write to them at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, telephone 0300 555 0333 or email at [email protected] You can find their website at www.legalombudsman.org.uk.